You said we did

Here at OPG we do take seriously the views of people who use our service. We have changed our service as a result of people letting us know their experience. Here are examples of what changes we have made and those we have agreed to work on.

You Said We Did Date
You said that when a professional is applying to the court to be appointed as a financial guardian that we should only advise the Sheriff of the total number of live/active cases they currently act as financial guardian for.  We looked into this and agreed with the suggestion. We have updated our procedures and now only advise the Sheriff of the live/active financial guardianship cases a professional is responsible for. This means that those cases currently waiting to be discharged are no longer included in the overall total provided to the Sheriff.  October 2024 
You said that while using a mobile phone to verify a PoA registered via the EPOAR facility that you couldn’t access the calendar box and search button because they were obscured by the web footer.
  

We explored this and found the issue may lie with the type of phone or search engine being used to access the EPOAR verification facility. We are currently unable to fix the issue however we will be working on improving EPOAR in the future.  Accessibility and ease of use of different functionalities will form part of this work.

 July 2024 
You were not clear about the changes now that the SCTS finance team have taken over invoicing local authorities for the registration fees for part 6 orders. We met with the SCTS finance team and agreed that appropriate communications conveying the same message were needed. We emailed all local authorities to inform of the invoicing change. We also updated our local authority system letters with information about the change. SCTS informed their list of contacts too.  June 2024
There was a discrepancy between the Code of Practice and the information we provide about gifts. We reviewed our literature and agreed. The information has been corrected to show that a financial guardian does not need permission for gifts up to £100, so long as the total in any year does not exceed £500. May 2024 
You could not download PDF forms and guidance from the website. We are aware that some of the PDFs generate an error message when trying to open them. We previously provided guidance to help workaround this issue. However after reviewing the matter we agreed that the message could be more prominent. We have also added more information on relevant webpages so the workaround guidance can be easily located. April 2024 
We should not have shared your contact details, with other people you are appointed with, when you advised us that you changed address. We took legal advice on this and they agreed. We have now changed our practice and no longer share the personal details for those appointed and who remain as a substitute attorney as this is an inactive role. We apologised for this error.  March 2024