Our target is to process powers of attorney (PoA) within 30 working days of receiving the document.
Due to COVID-19 we have a reduced staffing level at present. We are focussing on critical work and we will process the following PoAs this week:
- Electronic (EPOAR) submissions received on 7 January 2020
- Postal submissions received around 23 December 2019
An expedited registration service is available for PoAs that are to be processed urgently. The examples below outline the type of urgent situations that meet the criteria of this service.
The granter:
- has subsequently lost capacity and urgent decisions require to be made;
- has been admitted to hospital and urgent action requires to be taken;
- requires to be moved from hospital with a care package or into a care home;
- is at risk of financial harm as they cannot act in their own interests to pay bills, care fees etc. or to undertake a financial assessment following release from hospital.
Please note that if an EPOAR submission is to be expedited, you must complete the full process including paying the fee before requesting the PoA is considered for expedited processing.